# Support Center

## Email Support

Get help with any issues or questions about WORDY

[support@appalex.hu](mailto:support@appalex.hu)

We typically respond within 24-48 hours

## In-App Support

Use the built-in feedback feature in the WORDY app

- • Open the WORDY app
- • Go to Settings → Help & Feedback
- • Shake your device to report bugs

## Frequently Asked Questions

### How do I cancel my subscription?▼

iOS:

1. Open Settings on your iOS device
2. Tap your Apple ID at the top
3. Select "Subscriptions"
4. Find WORDY and tap "Cancel Subscription"

Android:

1. Open Google Play Store
2. Tap your profile icon → Payments & subscriptions
3. Select "Subscriptions"
4. Find WORDY and tap "Cancel Subscription"

### How do I request a refund?▼

iOS (Apple):

- • [Visit reportaproblem.apple.com](https://reportaproblem.apple.com/)
- • Or go to Settings → Apple ID → Purchase History

Android (Google):

- • [Visit Google Play Order History](https://play.google.com/store/account/orderhistory)
- • Or open Google Play → Profile → Payments & subscriptions → Budget & history

### Which languages are available?▼

WORDY supports 20+ languages with varying levels of content:

- • **Full support: English, Spanish, French, German, Italian**
- • **Clips & Streaming: Portuguese, Japanese, Korean, Russian**
- • **Streaming only: Dutch, Swedish, Polish, and more**

### Is WORDY available on Android and Chrome?▼

Yes! WORDY is available on iOS, Android, and as a Chrome browser extension. Download it from the App Store, Google Play, or the Chrome Web Store.

### How do I delete my account?▼

To delete your account and all associated data, please email us at support@appalex.hu with your request. We will process your deletion request within 30 days in accordance with GDPR requirements.

## Helpful Resources

[**Privacy Policy** \\\n\\\
Learn how we protect your data](/content/zh-TW/privacy/index.html) [**Terms of Service** \\\n\\\
Review our terms and conditions](/content/zh-TW/terms/index.html)